For those who are unfamiliar, live chat is a feature that many businesses have put on their websites in order to provide better customer service. The feature works just as you would expect — a small pop-up will show at the bottom of a user’s screen, and if the user wants to chat with someone in the company then they can.
This eliminates having to call if you have a question, and it makes it easy for even those who wouldn’t have called in the first place to learn more quickly and directly. Below is a screenshot of how it works:
Is Live Chat for Customer Service Best for Your Small Business?
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