Small businesses rely on each employee to wear several hats, but being a jack-of-all-trades also takes time away from employees to do their job and do it well. Small business owners need as much help as possible, whether that is freeing up the hostess to get away from the phones and greet customers or focusing your executive administrator on running the front office instead of taking payments.
An employee’s day can easily be derailed by customers calling to ask the same questions over and over again; Are you open today? Where can I pay my bill? How do I find your prices? Where are you located? So, it’s easy to understand the necessity Bing sees in creating chatbots for small businesses. Chatbots save your paid employees time, which saves you money.
https://smallbiztrends.com/2017/09/bing-business-bot-small-business.html
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