VMware® Horizon View™ Transforms Legacy Desktops Into A Service At Sutherland Global Services
Virtual Desktop Infrastructure (VDI) creates private cloud for managing global desktops for a company in hyper-growth mode
PALO ALTO, Calif., March 20, 2013 —VMware, Inc. (NYSE: VMW), the global leader in virtualization and cloud infrastructure, today announced that Sutherland Global Services, a US-based global provider of Business Process Outsourcing (BPO) and Technology Enabled services has deployed 10,000 seats of VMware Horizon® View™ Business Process Desktop to create a private cloud to service their global workforce. With more than 30,000 employees across 30 cities and 10 countries, virtualizing desktops has enabled Sutherland Global Services to transform their legacy desktops into a service to attain high availability, data security and a flexible desktop infrastructure for growth and change.
“With a global workforce in hyper-growth mode, operating in a seamless and continuously productive manner is absolutely crucial to our business,” said Deepak Batheja, CTO, Sutherland Global Services. “We have accomplished this by fully embracing a desktop as a service approach leveraging VMware’s desktop virtualization software as a core enabler. Sutherland's next-gen desktop as a service solution creatively addresses multi-fold requirements ranging from geographic expansion, business continuity, meeting unpredictable demands and enabling a unique integrated BPO proposition while continually reducing costs and increasing efficiency.”
At Sutherland, success as a BPO basically comes down to flawless and efficient execution by leveraging three capabilities: people, technology, and processes. The company deployed virtualization and private cloud technologies as an enabler for all three of these core capabilities allowing the IT organization to manage a highly scalable and geographically dispersed infrastructure with a single optimized and centralized team. The vision was to reduce time-to-revenue for Sutherland and their clients by quickly deploying Sutherland consultants - with all of the tools necessary to perform their jobs - anywhere in the world and assure revenue by enabling highly reliable and continuously available business platforms.
At Sutherland, success as a BPO basically comes down to flawless and efficient execution by leveraging three capabilities: people, technology, and processes. The company deployed virtualization and private cloud technologies as an enabler for all three of these core capabilities allowing the IT organization to manage a highly scalable and geographically dispersed infrastructure with a single optimized and centralized team. The vision was to reduce time-to-revenue for Sutherland and their clients by quickly deploying Sutherland consultants - with all of the tools necessary to perform their jobs - anywhere in the world and assure revenue by enabling highly reliable and continuously available business platforms.
Sutherland’s virtualized infrastructure is orchestrated for scalability, seasonality, workload mobility, recovery security, compliance, and geographic expansions. All of this while keeping the IT infrastructure and team streamlined and nimble. The benefits can be summarized by revenue growth, cost optimization, and platform availability and resiliency.
“Sutherland Global Services, one of the world’s largest companies specializing in BPO and optimization solutions, has creatively engineered one of the largest VMware-enabled private clouds to service its global employees,” said Erik Frieberg, senior director, product marketing, End-User Computing, VMware. “Sutherland is a prime example of using thought leadership and technology innovation to introduce a more efficient way to work to make things easier for IT and end-users by removing the limitations of a physical PC.”
Moving Desktops to the Cloud
As part of the VMware Horizon™ Suite, VMware® Horizon View™ transforms traditional physical PCs into centralized managed IT services and delivers elastic desktop services as a virtual workspace for ultimate control and flexibility for user experience, administration and service. IT gains greater control in conjunction with the flexibility to embrace new technologies and simplify management of the end-user environment, while still being able to access desktop services from every device while in the office, remote and on the road.
As part of the VMware Horizon™ Suite, VMware® Horizon View™ transforms traditional physical PCs into centralized managed IT services and delivers elastic desktop services as a virtual workspace for ultimate control and flexibility for user experience, administration and service. IT gains greater control in conjunction with the flexibility to embrace new technologies and simplify management of the end-user environment, while still being able to access desktop services from every device while in the office, remote and on the road.
Built on VMware vSphere®, the industry’s most widely deployed virtualization platform, VMware Horizon View enables the industry’s best end-user experience while simplifying IT management for large-scale deployments and reducing the total cost of ownership (TCO) associated with VDI.
About Sutherland Global Services
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has 35 operations centers in the United States, Philippines, India, UAE, Egypt, Bulgaria, UK, Canada, Mexico, and Colombia.
For more information, visit www.sutherlandglobal.com.
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has 35 operations centers in the United States, Philippines, India, UAE, Egypt, Bulgaria, UK, Canada, Mexico, and Colombia.
For more information, visit www.sutherlandglobal.com.
About VMware
VMware is the leader in virtualization and cloud infrastructure solutions that enable businesses to
thrive in the Cloud Era. Customers rely on VMware to help them transform the way they build,
deliver and consume Information Technology resources in a manner that is evolutionary and
based on their specific needs. With 2012 revenues of $4.61 billion, VMware has more than
480,000 customers and 55,000 partners. The company is headquartered in Silicon Valley with
offices throughout the world and can be found online at www.vmware.com.
VMware is the leader in virtualization and cloud infrastructure solutions that enable businesses to
thrive in the Cloud Era. Customers rely on VMware to help them transform the way they build,
deliver and consume Information Technology resources in a manner that is evolutionary and
based on their specific needs. With 2012 revenues of $4.61 billion, VMware has more than
480,000 customers and 55,000 partners. The company is headquartered in Silicon Valley with
offices throughout the world and can be found online at www.vmware.com.
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