Nina Intelligent Virtual Assistant Recognized for Transforming Customer Service
BURLINGTON, Mass., – February 26, 2013 – Nuance Communications, Inc. today announced that it has taken home the Silver in the seventh annual Stevie® Awards for Sales and Customer Service Technology Partner of the Year. Nuance was selected as a winner from more than 1100 companies nominated, and was recognized for Nina Mobile, the intelligent virtual assistant that is transforming the way enterprises can deliver mobile customer service.
Launched in August 2012, Nina Mobile is a cloud-based virtual assistant platform that provides enterprise organizations with the ability to add virtual assistant capabilities to existing Apple iOS and Google Android mobile applications. Nina combines Nuance speech recognition, Text-to-Speech (TTS), voice biometrics, and Natural Language Understanding (NLU) technology to deliver an interactive user experience that not only understands what is said, but also can identify who is saying it.
“We are honored to win a Silver Stevie in the Customer Service Solutions Technology Partner category,” said Robert Weideman, executive vice president and general manager for the Nuance Enterprise Division. “With Nina, Nuance is perfectly positioned to deliver the compelling customer experiences that consumers have come to expect in today’s automated customer service environments as demand for intelligent, conversational self-service solutions continues to grow.”
The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM. The awards were presented to honorees during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas. More than 300 nominated customer service and sales executives from the U.S.A. and several other countries attended.
More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of 10% over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. Entries were considered in 30 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 41 categories for sales professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year of the Year; and categories to recognize new products and services and solution providers.
More than 100 members of eight specialized judging committees determined Stevie Award placements from among the Finalists during final judging this year.
The Business TalkRadio Network will broadcast a recording of the presentations this Wednesday, February 27, at 8:00 pm ET.
“From our perspective this was the most successful Stevie Awards for Sales & Customer Service yet,” said Michael Gallagher, president and founder of the Stevie Awards. “Not just because of the increase in the number and variety of entries, but in the extraordinary quality of the entries. Judges have told me how impressed they were with the success stories they reviewed this year. All of this year’s Stevie Award winners are truly deserving.”
Details about the Stevie Awards for Sales & Customer Service and the list of winners in all categories are available at http://stevieawards.com/sales. For more information about Nina, go to http://nuance.com/meet-nina.
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, PrintingForLess.com, and ValueSelling Associates.
Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com.
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