Nimsoft Responds to Growing European Demand with Localized Versions of Nimsoft Service Desk

Press release:

Press Releases

Nimsoft Responds to Growing European Demand with Localized Versions of Nimsoft Service Desk

Campbell, Calif.–August 1, 2012—Nimsoft today announced that it is responding to growing European demand for its IT Management-as-a-Service (ITMaaS) solutions with French and German versions of Nimsoft Service Desk.

Click to Tweet:  Nimsoft Responds to European Demand with Localized Versions of Nimsoft Service Desk #ITSM http://bit.ly/OTNd9n

European companies are embracing the Nimsoft ITMaaS model as a way of reducing costs, increasing business agility and allocating a larger percentage of IT resources to strategic projects.  One of several Nimsoft ITMaaS solutions, Nimsoft Service Desk provides essential incident, problem, change/configuration, SLA, knowledge and catalog/request management functionality—including action-driven workflows built on ITIL® standards.

“Nimsoft Service Desk is a powerful, highly configurable trouble-ticket management solution that dramatically improves collaboration across multiple IT functions for solving problems and preventing them from happening again,” said Mara M. Carrasco, sales director at StorGLEY, a managed service provider in Spain which also uses Nimsoft Monitor. “By delivering such a powerful solution as an on-demand service, Nimsoft Service Desk enables us to quickly and cost-effectively improve our clients’ IT operations in ways that directly impact business performance.”

Nimsoft Service Desk is also available in US English, Spanish, Brazilian Portuguese, simplified Chinese and Japanese.

“As customers worldwide continue to adopt Nimsoft Service Desk and our other ITMaaS solutions in increasing numbers, we will respond with appropriate expansion of our capabilities,” said Mark Frost, general manager, Nimsoft.   “Our expanded language support is the most recent examples of this proven, long-standing commitment.”

Virginia Farm Bureau Reaps Rewards with Nimsoft Service Desk

Press Releases

Virginia Farm Bureau Reaps Rewards with Nimsoft Service Desk

Farmer’s Advocacy Group Reduces Overhead and Improves System Availability With SaaS-based Solution

Campbell, Calif.–July 17, 2012—Nimsoft today announced that Virginia Farm Bureau has deployed Nimsoft Service Desk to improve system availability and performance with automated ticket tracking for effective troubleshooting and resolution.

Click to tweet: Virginia Farm Bureau Reaps Rewards with Nimsoft Service Desk #ITSM http://bit.ly/OAi0Z8

Nimsoft Service Desk is a cost-effective SaaS solution with built-in ITIL®-based best practices and the ability to adapt service management workflows to a customer’s specific needs.  The solution can readily be configured without the cost and complexity associated with traditional code-based customization, enabling customers to more quickly achieve results and gain value.

“With Nimsoft Service Desk, we can rapidly respond to any changes in our computing environment or our IT service portfolio,” said Steve Villalpando, Manager of IT Governance and Service Delivery at Virginia Farm Bureau. “It is also very easy to re-configure—on the fly, without scripting—so new users can become productive without extensive training.”

Virginia Farm Bureau has been able to improve the consistency and quality of its service by using Nimsoft Service Desk and applying service levels to the fulfillment process.  It has also reduced costs by decreasing the amount of time and resources allocated to completing audits.

“Nimsoft Service Desk and its built-in support for ITIL-based processes and advanced reporting features have helped us slash audit costs by 50 percent while improving audit accuracy,” said Villalpando. “Additionally, as a SaaS solution that we don’t have to manage ourselves, it reduces our infrastructure and operating expenses.”

“Nimsoft delivers leading IT management solutions, without high infrastructure and ownership costs,” said Mark Frost, general manager, Nimsoft Solution Group.  “Nimsoft Service Desk is an ideal solution for organizations like Virginia Farm Bureau that have tight budgets but still require a strong ITIL-based service desk solution.”

About Virginia Farm Bureau

With more than 150,000 members in 88 county Farm Bureaus, the Virginia Farm Bureau Federation is Virginia’s largest farmers’ advocacy group.  Farm Bureau is a non-governmental, nonpartisan, voluntary organization committed to protecting Virginia’s farms and ensuring a safe, fresh and locally grown food supply. The Virginia Farm Bureau Federation is an affiliate of the American Farm Bureau Federation, which boasts more than 6 million members nationwide.  The organization works to support its producer members through legislative lobbying, leadership development programs, commodity associations, rural health programs, insurance products, agricultural supplies and marketing, and other services. Virginia Farm Bureau is a voluntary organization wholly controlled by its members and financed by members’ $40 annual dues. For more information, visit http://vafarmbureau.org.

About Nimsoft

Nimsoft provides leading IT Management-as-a-Service solutions within the CA Technologies portfolio. Companies and service providers of all sizes use Nimsoft to rapidly and easily implement essential monitoring and service desk capabilities necessary to manage today’s dynamic computing environments. Learn more at www.nimsoft.com.