BMC Software Press Release:

BMC Software Helps AiM Transform a Customer’s Business

Video highlights the business benefits of real-time visibility and process automation

HOUSTON, October 9, 2013 – AiM, a leading UK-based business and IT management consultancy, has implemented BMC Remedy ITSM for a major financial services industry customer, providing real-time visibility into problem resolution and helping to automate and transform the customer’s business processes across a wide front.

Key Facts to Know

• With BMC Remedy, the customer now has real-time access to workflow, service level and end-user satisfaction data, versus delays measured in days or weeks before the change to BMC.

• As a result, the IT organization is able to prioritize activity in real time, focusing its management resources on issues with clear strategic impact. 

Supporting Perspectives

 

Steve Ackland, CEO, AiM: 

“BMC Remedy ITSM delivers very, very effective management of workflows going through the system.”

 

Watch the video.

 

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