BMC Software News Release:

Leading African IT Consultancy Uses BMC Remedy to Deliver Customer-Centric Service Management

HOUSTON, November 25, 2013 – Gijima, one of the leading IT companies in South Africa, serves 90 of the top 100 companies listed on the Johannesburg Stock Exchange. The company is recognized in both the public and private sectors for the breadth and depth of its IT management offering.

 

Gijima provides both a full view of the services being delivered and helps customers interpret service performance in both IT and business impact.  To deliver these insights, Gijima selected BMC Remedy 8.1, the “best of breed” service management platform that allows for the comprehensive management of outsourced services.

 

Key Facts to Know

• Gijima is the first IT service provider in southern Africa to provide a Service Management Platform focused on solving the needs of the people using the services versus the traditional IT-centric orientation.

• The initial implementation of BMC Remedy focused on tracking incidents and requests for service.  Gijima subsequently expanded its relationship with BMC to meet market demands for unified Configuration Management Databases (CMDB), Business Service Views and Availability contracts.

• In addition to significant cost savings, customers will benefit from market-leading functionality and deeper interaction with the Gijima service management team.

• Gijima integrated Remedy 8.1 with its mobility platform for Knowledge and Field Services.  As a result, customers can use a mobile app and execute basic self-help processes.

 

Supporting Perspectives

 

Chris Jenkins, business manager service support, Management and Automation, ICT Services, a division of Gijima:

“We needed a stable Service Management Platform that could support all of our outsourced services seamlessly, while allowing us to develop the customer centric business views requested by our clients.  We conducted an extensive vetting process, and BMC Remedy continued to come out on top as the most versatile solution to meet our and our customer needs. BMC Remedy 8.1 has really enabled our new Client Centric vision to be realized at the Service Management platform level.  I believe it has set the roadmap for great things to come.”

 

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