For small businesses, including those with a brick and mortar presence, handling customer feedback is getting to be a 24 hour, 7 day a week job.
Looking at sites like Yelp alone, you have regular customer reviews good and badto monitor and respond to. There’s also the opportunity for customers to upload photos, (and more recently even Yelp video of your business.)
Your Customers Can Now Message You With Yelp Messaging
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