Dell today announced it has extended its flagship ProSupport Plus support service to PCs and tablets. ThroughSupportAssist technology Dell is the first and only company in the industry to offer proactive and predictive automated support for issue prevention and resolution for end-user systems.1 The complete support solution is designed to provide maximum support with minimal customer effort.
"Our research shows that IT departments continue to spend approximately 80 percent of their time on routine operations and support, leaving only 20 percent for strategic projects that move their business forward," said Rob Brothers, Program Director for Software and Hardware Support and Deploy Services, IDC. "Dell’s new ProSupport Plus offering leverages proactive monitoring and predictive analytics to keep businesses innovating. Dell is pushing the envelope when it comes to support, extending their proactive, automated technology from the data center to the end-user device."
Dell ProSupport Plus for PCs and Tablets | Dell
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