What is a Chatbot and How Can I Use It For Business?

Artificial intelligence has come a long way in the past couple of years — and its practical applications are staggering. But to some small business owners, A.I. may still be just a concept out of sci-fi that conjures up terrifying images of Arnold Schwarzenegger’s “Terminator.”

Thanks to the surging popularity of chatbots, the idea is starting to seem a little less scary.

What is a Chatbot and How Can I Use It For Business?