In 2016, Facebook opened up its Facebook Messenger app to third-party chatbots. Businesses are being encouraged to make chatbots work well with Messenger to serve 1.79 billion monthly active users on Facebook, one billion of whom are active on Messenger. The mass-market potential of chatbots is that its “technology will simply understand and do as the human asks,” reports Gartner.
Research cited by VentureBeat says 86 percent of millennials have a positive view of chatbots. And according to ChatbotsMagazine.com, chatbots in 2017 are like the web 20 years ago: “Everyone has a burning instinct that they need to be there, but no one’s sure what to do or how to do it right.”
Livestreaming Entrepreneurs, Here's How Virtual Assistants and Chatbots Boost Success
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