The ability to chat in real time can make communicating with both customers and team members much easier for small businesses. This week, a pair of new offerings were announced that could make an impact in this area.
First, LiveChat teamed up with BotEngine to create chat bots that can be available to customers anytime. And Zoho unveiled its new Cliq instant messenger service, which offers some interesting features on top of just IM.
https://smallbiztrends.com/2017/10/new-tools-livechat-zoho-can-make-chat-easier-businesses.html
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