REDMOND, Wash. — Jan. 7, 2015 — Microsoft Corp. (Nasdaq “MSFT”) on Wednesday announced the Spring ’15 release for Parature from Microsoft, adding new capabilities that empower brands and organizations to deliver engaging customer self-service solutions across applications, channels and devices. This new release emphasizes productivity for customer service professionals by delivering insights “above the service queue” to help agents quickly understand, diagnose and resolve issues that customers may face. With this release, Parature will now be available for purchase through Microsoft Online Services — providing customers with unified purchase and support experiences along with existing Microsoft cloud services. The release of the service will be available in 50 markets worldwide and be offered in 10 languages.
Microsoft evolves its customer-centric solutions with new Parature release | News Center
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