Enterprises Still Cautious in Adoption of APM SaaS, But the Future Holds Promise CA Technologies Sponsored Survey Finds

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Enterprises Still Cautious in Adoption of APM SaaS, But the Future Holds Promise CA Technologies Sponsored Survey Finds

Sixty-one Percent of Respondents Have No Plans to Implement Today’s APM SaaS Solutions; Limited Functionality Cited as Possible Reason

ISLANDIA, N.Y., November 13, 2012— Despite escalated industry talk about APM SaaS, a CA Technologies (NASDAQ: CA) sponsored survey found a majority of enterprises are taking a cautious approach to its adoption today; the adoption rate is expected to increase in the next year driven by application complexity and the DevOps movement as more comprehensive, full-featured APM SaaS solutions become available.

Conducted by IDG Research Services online among members of the CIO Forum on LinkedIn during August 2012, the survey titled, “When It Comes to Application Performance, the User is Still King,” polled more than 100 IT managers and executives. The research found most organizations (61 percent) have no plans to implement APM SaaS. Twenty-four percent use APM SaaS in some capacity, but only four percent use an APM SaaS vendor to monitor all of their critical applications.

“We believe one reason for cautious adoption is that many APM SaaS offerings are limited in functionality and therefore don’t meet the needs of the enterprise,” said Mike Sargent, general manager, Enterprise Management, CA Technologies. “The ability to proactively identify issues and rapidly diagnose root causes is where the value is, and today’s APM SaaS offerings don’t provide this level of capability.”

Approximately 15 percent of respondents plan to implement APM SaaS within the next year, with more than half planning to have their managed service provider deliver it.

The survey also found use of on-premise APM and APM SaaS is expected to rise as the DevOps movement matures. By introducing APM early in the application lifecycle, survey respondents expect to derive multiple benefits including improved application quality, reduced risks and costs, and accelerated time to market for new services. As more comprehensive, full-featured APM SaaS solutions become available that can provide equivalent capabilities to on-premise solutions, broader adoption in large enterprises is expected to increase.

“We recommend organizations evaluating APM products ensure they are well suited to the needs and capabilities of both pre-production and produc-tion phases and that they will perform well across all environments, whether in the data center, the cloud or a hybrid environment,” added Sargent.

The full results of the survey will be made available in a free Webinar on November 14 at 11 am ET. Register to hear Janet King, general manager/vice  president of research, IDG Research Services, and Melissa Sargeant, senior director and service assurance evangelist, CA Technologies, discuss how IT departments are using APM and how to maximize service delivery through effective management as demand and complexity increases.

About CA Technologies

CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. Learn more about CA Technologies at www.ca.com.